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A loose pen block can cause this type of issue. Sounds like the pulley bracket on top of the pen block is bent causing excessive play. The rear and bottom pulleys are fixed.
I reccomend your contacting your supplier or Graphtec for repair since it would be covered by warranty.
What is the condition of your cap tops? Roland recommends annual replacement. The pumps can only prime the heads if the caps make a good seal to the nozzle plate.
Physically check for ink in your cartridges. (Pull out and tilt back and forward).
Remove the pump cover... disconnect the...
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