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Hello! We had this error after replacing 2 head. What had happened was I raised up the cap tops to seal with the heads, I inadvertently raised it too high. A turn of the specialty tool that came with the machine and I was back in business.
I'm pretty late to the game here, but I have the same issue and your same machine. I found this post looking for a solution to your (our) problem. I took apart the cartridge (the plastic pops right off once you cut the stickers) and inside there is a baggie filled with ink. I pressed the bag...
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