signsofparadise
New Member
Having heard of the Avery disasters here and on the web, I thought we had dodged the bullet. This spring one of our main customers called and thought there was a problem with (2) of their trucks. It turned out that there were (5) involved.
I was unaware that Avery discontinued payment of labor to de-identify the failed Avery material and remove glue residue, re-cut material and apply to vehicle(s). The process took (30 - 35) man hours per vehicle, most of the month of August. We received barely enough material to reprocess them (which I'm sure cost them roughly .20 to .25 cents on the dollar if that). This was applied as a credit through there vendor. Having used Avery vinyl for almost 25 years, we had minor failures, which we took care of in house.
I was told that its company policy now and they no longer pay for the labor. I wished I had known, I would have had the customer take it to them to re-do for nothing and leave me out of it.
This all started in early April, to date I have not received any reason for the failure from Avery sales staff, nor any response that the problem has been resolved.
I have suggested for legal reasons that they re-code the (9) year (colored) and or (10) year (white, and black) vinyl, which has always been referred to as A-9 to either A-1 or A-2 to correlate with the proven longevity of the material in the field.
Due to this matter I have had to implement "new" company policies. The first one is: No one from my company is to purchase any material manufactured by Avery Graphics, unless it is absolutely necessary and there is no other way to complete the project.
Until this incident, and the way it was handled, I had paid very little attention to the other materials available to us. We have been using "Vector" vinyl and "Niko-Lite" vinyl for the past (4) months and so far we are very satisfied with the results. They both cut & weed very well, and the application was satisfactory; both are cheaper than "Avery".
I hope this helps others eliminate future problems that may arise due to their use of Avery product(s).
Live and Learn
I was unaware that Avery discontinued payment of labor to de-identify the failed Avery material and remove glue residue, re-cut material and apply to vehicle(s). The process took (30 - 35) man hours per vehicle, most of the month of August. We received barely enough material to reprocess them (which I'm sure cost them roughly .20 to .25 cents on the dollar if that). This was applied as a credit through there vendor. Having used Avery vinyl for almost 25 years, we had minor failures, which we took care of in house.
I was told that its company policy now and they no longer pay for the labor. I wished I had known, I would have had the customer take it to them to re-do for nothing and leave me out of it.
This all started in early April, to date I have not received any reason for the failure from Avery sales staff, nor any response that the problem has been resolved.
I have suggested for legal reasons that they re-code the (9) year (colored) and or (10) year (white, and black) vinyl, which has always been referred to as A-9 to either A-1 or A-2 to correlate with the proven longevity of the material in the field.
Due to this matter I have had to implement "new" company policies. The first one is: No one from my company is to purchase any material manufactured by Avery Graphics, unless it is absolutely necessary and there is no other way to complete the project.
Until this incident, and the way it was handled, I had paid very little attention to the other materials available to us. We have been using "Vector" vinyl and "Niko-Lite" vinyl for the past (4) months and so far we are very satisfied with the results. They both cut & weed very well, and the application was satisfactory; both are cheaper than "Avery".
I hope this helps others eliminate future problems that may arise due to their use of Avery product(s).
Live and Learn
