We have the EL 65, had a couple problems with it but in our experience one was factory and the other was user error.
For us the first problem was the faulty step motor in the machine. There is a screw that attaches to the main sprocket for the motor. It has a tendency to come loose,
and that was causing a ton of problems, the prints would not move, then jerk then stop and start causing bubbles wrinkles and all kinds of nonsense.
We had to get a new motor with the part welded in place from the dealer to fix it.
Secondly was our user errors. We found that with the prints especially large prints that even if the material is crooked by half an inch when it goes through you are going to get bubbles
because of the tension on the rollers. That accompanied by the fact that we were feeding the thing wrong, well technically right but when we fed the material we smoothed out the material
as flat as it could go and then hurried and put it under the rollers. This also causes unnessecary tension that translates into bubbles.
Now we just roll the material up, make sure the edges are lined up and tap the edge of the material into place and use both hands to ease it into place from the center, once the laminate catches
the material and the edges are straight then everything falls into place.
Lastly and most importantly I think, we got the machine from the dealer and the dealer videos and the dealer were webbing the machine in my mind wrong. I used the method they showed us
and it was messing up prints to end, couldnt get anything to mount properly. Their methodology was that the way they mount it was to save material from being wasted but unless you have a really small
print or slight of hand like a 6th century ninja master you are going to destroy the print.
Their method had us taking off the release liner and putting the laminate underneath the roller then pulling it through and tightening it. This is a disaster because when we put it through there was more than
enough trial and error to make sure the laminate would not be set on the roller evenly, even though it looked like it was. When you ran it through you would enter bubble and crease city. Since we switched our
method we have had maybe 1 destroyed print per year and they were all because of human negligence or undue process.
This is very similar to what we do and since we started doing it we have had no problems
https://www.youtube.com/watch?v=fF_8OQQQV0I