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Buyer Beware - Scammer Jim Church, Tritech USA

Glavin_ID

New Member
Jim is an equipment tech, specializing in flatbed cutters. He breaks down, transports, services, installs and sells used cutters and printers. He used to work for one of the bigger industry names which is where I met him years ago. He went out on his own as Tritech USA a few years ago. We had him to our facility multiple times to work on our equipment and he always did a very good job. All around, a very knowledgeable and helpful guy.

Unfortunately, James Church and Tritech USA of McRae Georgia have given me no choice but to put in him on blast. Jim stole over $10,000 from me (and from what I can see on Goggle just in the last few weeks, multiple other people as well). To make a very long story short, he sold me a used flatbed cutter and never delivered or returned my down payment. I paid him a down payment of $10,750 over two payments as we got closer to delivery date. The remaining 50% of the payment was due upon installation of a working machine. I have an official quote with terms of the sale, serial number of the machine, everything I needed to make a deal. I moved my shop around, ran lighting and got the whole area set up. Delivery day came and went, with no machine or techs showing up. This is where the excuses started. After probably 4 months of lies and excuses, I asked him to refund my money. He said he would but suprise, surprise, no money ever showed up. My lawyer sent him letters, he claims he sent a check, no money ever showed up. This all started in January and I have given him too many chances to make this right and he has done nothing but lie and give me excuses. I have 8 months of documentation to back up my claim. I hate trashing people like this but I have posted on this forum referring Jim to other people in the past so I feel obligated to let the group know that he is actively stealing money from people. Check out their google reviews over just the last 5 weeks. Please beware when dealing with him and don't give him any of your hard earned money.

PS - Please don't lecture me on used equipment. I have been buying used (and new) equipment my whole career and always had successful outcomes (no, not everything always went perfectly but everything always worked out in the end). I had an existing relationship with Jim and went through the same process I have with many other folks in the past to make sure everything was in order. It's a another of many learning experiences, just more expensive than normal. The point of this post is to make sure no one else gets scammed, OK and it feels good to make good on the promise I made to Jim that for the rest of my life I would tell anyone who listened that he screws people over.
 

Glavin_ID

New Member
It is wild that he could fleece so many people. I sure hope companies like Cutworx don't have him selling or installing new equipment for them (his website and social media make it seem like they do).
 
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Glavin_ID

New Member
Oh the stories I have. He cost me a lawsuit on a machine I sold and broke my Multicam Celero 7.
Damn dude, sorry to hear. On another note, how to do you like the Celero? I am obviously in the market for a used cutter haha. Our Colex is getting old and out of tolerance. I wanted to stay with Colex but they are hard to find these days, except ones as old as mine.
 

Raum Divarco

General Manager CUTWORX USA / Amcad & Graphics
It is wild that he could fleece so many people. I sure hope companies like Cutworx don't have him selling or installing new equipment for them (his website and social media make it seem like they do).
Hello.
CUTWORX USA prides itself on customer service and delivering competitive solutions for various market segments.
Our in-house service team Exclusively provides OEM installations and services for our equipment from the Midwest to the East Coast.
At current, the only Officially recognized 3rd party servicing partner is Print Finishing Solutions on the west coast.
We will actively participate in awareness to make sure that each party is represented appropriately.
Cease and Desist orders for misrepresentation will be issued shortly.
If you have questions or concerns, please forward all inquiries to rdivarco@cutworxusa.com.
If you aren't an existing CUTWORX USA customer but would still like a follow up to see if there are ways to help each other, feel free to reach out.
Its too small a world and industry to not lend a helping hand.

Thanks,
 

Christian @ 2CT Media

Active Member
Damn dude, sorry to hear. On another note, how to do you like the Celero? I am obviously in the market for a used cutter haha. Our Colex is getting old and out of tolerance. I wanted to stay with Colex but they are hard to find these days, except ones as old as mine.
We are looking at selling... we need a 10ft wide cutter. The Celero is a great machine, but the software is its weak point. Hopefully the Kongsberg ownership will bring their stellar software to the Celero then it would be a solid machine.
 

ss5520

New Member
I bought a machine from Cutworx and Jim Church made the delivery and installation. Had a good experience with him. Sorry you had a bad one.
 
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