I used a Rockhopper (the 4 color 8 head version) for 4 years with Onyx rip and our company has only two primary colors one of which is PMS 186 red. NEVER got a red that I was totally happy with. I may sound like a lamen to signmakers that are successful with it but I tried hundreds of media sets, color builds, swatch matching, media's, etc... with varying results and only close with no cigar. The only time I felt I was getting close was using high gloss vinyl or banner, and that only because the ink takes on the glossy look of the media. But it was still like polishing a turd.
Although in Mutohs defense the printer did a great job of full color prints like images, graphics, and decals with no solid red builds in the print. Definently had strengths but red was not one of them. Try contacting Mutoh directly, or see if anyone who has the same printer and rip can suggest or send you media sets that work for them.
Good luck, hate to sound like a downer but we've recently decided to send ours to the scrapyard after a fire (thanks Signs 101 for the suggestions)... and yes the fire was accidental, and I'll leave that story for Vutek to tell.