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Cleaning windows with window perf

B

brycesteiner

New Member
Got a customer that decided to have an exterminator spray a pesticide on windows we installed perf vinyl.
They are upset now because the windows look hazy from the inside.

We told them it's not good to wash the perf vinyl with anything more than a mild soap and water spray and a rinse. We also suggested a less than 50% Alcohol/water mixture.

They seem to think it's our fault we didn't tell them ahead of time that spraying pesticides on window perf might cause visual impairment from the inside.

Any ideas on what options to them to get their windows clean?

thanks!
 
JBurton

JBurton

Signtologist
unclebun said:
Why would anyone spray pesticides on their car? It's likely they'd damage the paintwork as well.
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I'm thinking maybe the window was a building's window, full length, and if the pest guy is anything like mine, he just lazily walks along spraying a 6" zigzag along the perimeter of the inside of the building...
Was this installed interior or exterior?
 
U

unclebun

Active Member
If it's on the building then the vinyl isn't laminated. It's probably just oily residue on the glass in the holes. Soft window washer's brush and lots of soapy water. Hose to rinse.
 
JBurton

JBurton

Signtologist
Geneva Olson said:
us too. we ask forgiveness not permission
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You are just like the pita print shop down the road from me?!? Here I am, doing the right thing, advising the customer of the city's ordinances, and telling them I can't block out their entire window, but lo and behold, their windows get blocked out and no permit gets pulled. I used to never report anybody, not like hurting another's business will 'help' mine after the fact, but finally I got so fed up I reported one... the city said they were aware, but couldn't do anything... I really hate the print shops around me
 
Eforcer

Eforcer

Sign Up!
I've only been in the sign business since 08'. I have done at least a mile of perf installs. Had several clients that 4 years later, film was still up. Other than magenta, the rest of the colors were fine. Wat I am getting at, I've never laminated any of the perfs. Years later in this forum, had a fellow signs member tell me that I should. '24 and still haven't. Now as far as the Exterminator. How is that your fault?



Sign Up!
 
C

CanuckSigns

Active Member
brycesteiner said:
Got a customer that decided to have an exterminator spray a pesticide on windows we installed perf vinyl.
They are upset now because the windows look hazy from the inside.

We told them it's not good to wash the perf vinyl with anything more than a mild soap and water spray and a rinse. We also suggested a less than 50% Alcohol/water mixture.

They seem to think it's our fault we didn't tell them ahead of time that spraying pesticides on window perf might cause visual impairment from the inside.

Any ideas on what options to them to get their windows clean?

thanks!
Click to expand...
I can't imagine the thought process and mental gymnastics your client went through to think this is in any way your fault. The pesticide company has certainly come across another business with window perf before, common sense would dictate that spraying a chemical on window graphics may cause issues.

Depending on how much you want to keep this client, I would offer to go on site with a soft brush and some soapy water to try cleaning the chemical out of the holes, but make it clear that this is a goodwill gesture and not an admission of fault.
 
JBurton

JBurton

Signtologist
CanuckSigns said:
I can't imagine the thought process and mental gymnastics your client went through to think this is in any way your fault.
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america-south-park.gif

Mental gymnastics is a specialty of ours.
 
U

unclebun

Active Member
Eforcer said:
I've only been in the sign business since 08'. I have done at least a mile of perf installs. Had several clients that 4 years later, film was still up. Other than magenta, the rest of the colors were fine. Wat I am getting at, I've never laminated any of the perfs. Years later in this forum, had a fellow signs member tell me that I should. '24 and still haven't. Now as far as the Exterminator. How is that your fault?



Sign Up!
Click to expand...
You don't need to laminate store window perf. You have to laminate vehicle window perf. Not just to protect from car washes but also to retain outward visibility in the rain.
 
JBurton

JBurton

Signtologist
unclebun said:
Not just to protect from car washes but also to retain outward visibility in the rain.
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Can confirm, backing up my f150 to a trailer with unlaminated perf after a drizzle was impossible through the rear view mirror, it also motivated you to pull through or back into a parking spot when you the potential for rain was high.
 
Geneva Olson

Geneva Olson

Expert Storyteller
JBurton said:
You are just like the pita print shop down the road from me?!? Here I am, doing the right thing, advising the customer of the city's ordinances, and telling them I can't block out their entire window, but lo and behold, their windows get blocked out and no permit gets pulled. I used to never report anybody, not like hurting another's business will 'help' mine after the fact, but finally I got so fed up I reported one... the city said they were aware, but couldn't do anything... I really hate the print shops around me
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even the city told you theres nothing they can do. Its like youre trying to follow a rule that even the city isnt willing to enforce.
I get what youre saying but at some point you gotta let it go.
 
JBurton

JBurton

Signtologist
Geneva Olson said:
even the city told you theres nothing they can do. Its like youre trying to follow a rule that even the city isnt willing to enforce.
I get what youre saying but at some point you gotta let it go.
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Too true. Like JD says, it's just a way of life.
 
Mike Paul

Mike Paul

Super Active Member
brycesteiner said:
Got a customer that decided to have an exterminator spray a pesticide on windows we installed perf vinyl.
They are upset now because the windows look hazy from the inside.

We told them it's not good to wash the perf vinyl with anything more than a mild soap and water spray and a rinse. We also suggested a less than 50% Alcohol/water mixture.

They seem to think it's our fault we didn't tell them ahead of time that spraying pesticides on window perf might cause visual impairment from the inside.

Any ideas on what options to them to get their windows clean?

thanks!
Click to expand...
Don’t use any ISO mix.
 
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