Client Error wants Warranty

[Fleet FX Graphics]

So my client has chipped through the vinyl and paint on the fender of his truck and he wants me to warranty the wrap.
Would you guys do this or tell him where to go?

 

[Zoogee World]

Depends on the circumstances I would say. Was it due to negligence on his part or failure of the wrap? Also, how long ago was this done and are they a good customer.

 

[balstestrat]

That's the stupidest thing ever. Is he going to warranty the paintjob as well?

 

[unclebun]

How did he chip through it? Chisel, pocketknife?

 

[Fleet FX Graphics]

How did he chip through it? Chisel, pocketknife?

He said he was on a gravel road and it was rocks.
It looks like hes honest about but also it looks like he could have scratched it with something as well

 

[Fleet FX Graphics]

That's the stupidest thing ever. Is he going to warranty the paintjob as well?

I asked him that. It isnt even a new truck I think it was a 2014 or something.
I'm pretty sure he did the hack job himself so I just said ill print you a patch piece but im not installing it for free

 

[Zoogee World]

I myself wouldn't, the only way you should ever have to replace at your expense is if it's a failure of the product in a short time after installation, otherwise, it is their fault and it's going to cost them to fix (if even possible) or replace.

 

[Moze]

It's not rock guard, it's vinyl. Your job was to install it. Tell him to kick rocks (but to be careful, he may scuff his shoes, and they won't be warrantied).

 

[unclebun]

Unless you offered a warranty against stone chipping, there's nothing to warranty. Your warranty should only be against manufacturer product defect and workmanship defect. Stone chipping is not something wrap vinyl is designed to resist. In fact, it should be part of the customer discussion before doing a wrap that it is more fragile than the original paintwork, and requires special care in use and maintenance in order to retain its appearance.

 

[Fleet FX Graphics]

Depends on the circumstances I would say. Was it due to negligence on his part or failure of the wrap? Also, how long ago was this done and are they a good customer.

Hes a first time customer so im slightly hesitant when he says its from a gravel road since it looks like he either hit something or scrapped it with a piece of equipment

 

[Gino]

How old is the job ??

 

[Fleet FX Graphics]

It's not rock guard, it's vinyl. Your job was to install it. Tell him to kick rocks (but to be careful, he may scuff his shoes, and they won't be warrantied).

haha thank you for this

 

[Fleet FX Graphics]

How old is the job ??

i believe its been just under 6 months so its not new by any means. I just told him ill print him a fix and he can stick it on himself at this point

 

[Billct2]

Tell him you will do the repair after the dealer repaints if for free

 

[Texas_Signmaker]

Reprint it for free and he will complain the colors don't match

 

[ikarasu]

Hes a first time customer so im slightly hesitant when he says its from a gravel road since it looks like he either hit something or scrapped it with a piece of equipment

Doesn't matter if it was a gravel road or if his toddler three a rock at it. It Sucks.. but it sucks for him, not you.

You think a dealer with fix a scratch on a new vehicle that wasn't their fault?

Warranties protect against defects of material and workmanship. If it's failing because they take a pressure washer to it or go offroading.. that's on them.


It may be a little thing, but you're already going above and beyond by printing a repair section for him. Just be sure to tell him normal wear and tear is not warrantied when you hand him the piece.

 

[GAC05]

Tell him Kevlar wrap costs extra

 

[Notarealsignguy]

Tell him Kevlar wrap costs extra

Tell him the warranty is through 3M. See how that goes.