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Do you have a service contract for your HP FB?

P

PrintItBig

New Member
Hi,

For those of you with HP FB machines, did you take out the service contract after your initial warranty expired?

Or do you just pay for repairs / fix it yourself when needed?

Or do you have an insurance policy?

Thanks.
 
L

LarryB

New Member
I have had my FB500 for 2 1/2 years and have not purchased the warranty. I've had one out of pocket expense to replace the shutter assembly. The printer has been very reliable.
 
M

Mr. Sign Pro

New Member
I have had my FB for about 3 years. Haven't had a service contract since day one. I haven't had one service call (knock on wood). I did have to replace the shopvac that works with the automated head cleaning. It was about $300 for the part. Very reliable printer here!
 
wunder

wunder

New Member
electronical insurance is a good choice !

electronical insurance is a good choice ! the other daily/weekly maintenace by your self.

Hold your machine always clean and it will be your workhorse :notworthy:
 
H

Hotspur

New Member
wunder said:
electronical insurance is a good choice !

electronical insurance is a good choice ! the other daily/weekly maintenace by your self.

Hold your machine always clean and it will be your workhorse :notworthy:
Click to expand...

Disagree / agree!

If you do get a warranty then consider a proper HP backed warranty.

The trouble with Insurance is that it covers time & materials - it does not guarantee you get your machine fixed quickly.

HP prioritizes parts distribution to those who have full warranties so they get the machine fixed next day.

If you only have insurance then you are at the back of the queue for parts which if you are unlucky can be some serious downtime.

This is never explained when insurance is sold as a cheaper alternative.

The insurance only pays for the machine to be fixed - not the downtime, lost business & customers etc - food for thought.

However I have to agree the FB has been a very reliable workhorse and yes! keeping on top of the maintenance is the key.

If you only do one thing weekly - please keep the main beam clean - especially the tracks the print head carriage runs along.

IPA on a cloth followed by an oiled cloth takes 10 mins and will do wonders for your image quality.
 
C

ColoPrinthead

Guest
No contract here and our 700 needs some work. I finally got a service kit with wipers after waiting 9 weeks for HP to get more of them. It took so long we decided to order a second kit to keep on hand 6 weeks into the wait and still don't have it. Now I'm on week 3 of waiting for a new encoder strip. The lack of readily available parts has me against buying another HP flatbed, it is ridiculous :noway:
 
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