Need Help Epson S60600 Dead in the water - HELP

[White Haus]

This thing is only 1.5 years old, has hardly been pushed hard, and has been maintained properly. 23k sqft printed on it. It's now completely dead.

Started making a loud "clunk" when head carriage returned to capping station last week, almost like it crashed right into the end of the rail. That gave us the first error, 150C.

Rebooted machine, and was fine for a couple of days. Happened again a few days later. Rebooted, went away.

Now today I'm trying to print a critical job and it crashed and gave a media jam error (no media has actually jammed, whatsoever). Reloaded media, tried to reboot and when scanning media it crashed hard into right side of printer, and now is stuck on Carriage error 113C. Reboot won't clear it and now I can't get passed the carriage error.

Pics of the errors for reference.

Any ideas or suggestions? I'm dead in the water on a Sunday, and I'm pretty sure our local Grimco "tech" is no more. Leaving us with no tech support whatsoever and super exposed at the busiest time we've experience in years.

Not good, we've got several rolls had to be printed today and tomorrow.

Any way to bypass this error or troubleshoot further? Anyone have access to an Epson tech that could give pointers? They thought of wasting all next week chasing a tech down and begging someone to fly in and fix this paperweight is giving me heartburn.

 

[Twisted Grafix]

When was the last time the encoder strip was cleaned or the rail lubricated?

 

[White Haus]

When was the last time the encoder strip was cleaned or the rail lubricated?

I don't believe that had ever been done. Shame on me for thinking we were keeping up with preventative maintenance.

I also received that suggestion from another member (thanks Scott, if you're listening) and I went through the steps of cleaning encoder strip and greasing the rails.

That cleared up the carriage error, and after working on it for a bit I was able to successfully get it to print a job without throwing errors.

I thought I was away to the races but after printing 10 feet or so and completing a job, it went to park the heads and make a loud clunk again. Went to send next batch down and it throws the 150C error as soon as the heads leave the capping station.

I'm not familiar with the mechanics of how the capping station connects to the head carriage, but that seems to be where the issues are coming from, or the loud noises anyways.

Any other ideas or suggestions? Moving as much work as we can to another printer now but still need to get this thing back up asap.