Error E-HB-91, cannot print on multiple sheets on the HP 750

[Andrew Hodgson]

I am getting the following "Error E-HB-91, Incomplete data received, but NO CRC errors". This happens when loading 2 sheets on the flatbed and trying to print a graphic to each sheet. I am able to print when there is only 1 sheet loaded. I have attached screenshots of both error messages. I have tried restarting the printer and I still get this error message. The print gets about 2 passes in before stopping, so the print does start but stops almost immediately. We recently had the printer serviced, so I wonder if something went wrong during maintenance.

Video:

 

[greysquirrel]

are you set up to print only? set your printer to store. Send your files, then load media, then go to queue and release

 

[Andrew Hodgson]

are you set up to print only? set your printer to store. Send your files, then load media, then go to queue and release

I am not sure what you mean. I have not set the printer to print only or store mode before. I have the print job on the printer before I load the material. FYI, I have added a video to the original post.

 

[Kacy Edwards]

Did you ever figure out what this Problem was? What ended up fixing it?

 

[Andrew Hodgson]

Did you ever figure out what this Problem was? What ended up fixing it?

Hello, yes, the problem is fixed. I honestly do not know what fixed the issue. I cleaned the printer and at some point it just started working again. Sorry I cannot be more help.

 

[Kacy Edwards]

Hello, yes, the problem is fixed. I honestly do not know what fixed the issue. I cleaned the printer and at some point it just started working again. Sorry I cannot be more help.

If you don't mind me asking, what exactly did you clean?