Hey Jeff....the deal is that Im screwed! This guy cant figure out what the problem is, and keeps telling me how my boards/printheads are burning through all the boards/printheads he's testing them on. Big mess, and its got me thinking about buying another used falcon 2 and making 1 good printer between the two. I just want something that works...I cant take this rockhopper anymore...too SLOW, and the colors are weak. This stupid falcon two has cost me as much as a bad ass printer...its bleeding me dry.