Flexi Help-Rip and Print Issues

[DSignKing]

I am having issues with my printer and computer connection since I updated to the latest software. When I am in the rip and print window I have a Message saying Production Manager HP Edition not responding. and other times it says it disconnected. Anyone else having this issue? I am thinking it is a firewall issue possibly, Flexi support remoted in on my computer and did a troubleshoot of everything and it is still an issue. attached is image of message.

 

[gabagoo]

If you are on a subscription plan just call Flexi and the techs will work with you on it

 

[Johnny Best]

If you are on a subscription plan just call Flexi and the techs will work with you on it

Now that is good advice.

 

[ddarlak]

Anytime I have had an issue like this it has been my virus software mucking up the programs from communicating.

 

[DSignKing]

If you are on a subscription plan just call Flexi and the techs will work with you on it

I did that. They remoted in on my computer and went through multiple settings.

 

[DSignKing]

Now that is good advice.

is it? I'm not sure he read my whole post because I did that. Looks like you didn't either or you wouldn't have responded with that.

 

[gabagoo]

What was the final answer from flexi technical? Are they working on it? If not...why?

 

[BrysonMichael]

We were getting strange errors with Production Manager and our printer and we ended up rewiring the network and found our switches and a cat cable was not gigabit speed so we updated everything and haven't had that error since.

 

[GamecockGrafx]

I just updated my Flexi and was told the "HP Edition" is no longer an option - have been using it since 2019. Flexi told me I had to go up at this point. Hmmm. Like another poster said, call Flexi and let them work it out for you.

 

[balstestrat]

I just updated my Flexi and was told the "HP Edition" is no longer an option - have been using it since 2019. Flexi told me I had to go up at this point. Hmmm. Like another poster said, call Flexi and let them work it out for you.

Well that's weird. I can still order these with permanent license, no subscription. They even have it on their website...
I just noticed it's V22 so I guess they will stop there maybe.

 

[GamecockGrafx]

Well I'll be...bamboozled again! Was never even told they have a "permanent license!" That would alleviate a lot of problems since they don't take purchase orders and my district won't use the credit card unless it's an emergency.

 

[citysignshop]

Could Flexi get any more confusing?
They are pushing " Flexi complete" ...with no real explanation what it replaces, or why you'd want it!
I had a perpetual license Flexi, but was 'upgraded' to Flexi 19 cloud, with a discount.
Then I was forced to subscribe to a SECOND Flexi 21 'HP Traffic edition' when we bought our HP365 to run traffic signs ( came with SEVEN spot colour profiles. That's it!) The 'traffic' prod. mgr wouldn't send jobs to our old Solvent printer, so we had to keep the F19.
Now I have two Production managers, two flexi design programs.
So what IS Flexi complete?

oh, hahaha....about $100 a month!

 

[guillermo]

I have flexi for HP and when changing settings it freezes, than I have to close it and restart production manager and the same happens..... my solution, use Onyx, I do have both.