Msrae
Rae
I recently had my old computer running windows 8 crash on me. I had a to do a complete restore. Now I can't get the downloaded Graphtec plotter controller to communicate. I get this error message.
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Graphtec Cutting Plotter Controller
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The specified plotter model is not supported. The Graphtec Cutting Plotter Controller can only be launched for supported plotter models.
Or, if the connected plotter is Craft ROBO-Pro, the Controller can only be launched if the firmware version is Ver. 7.00 or later.
The firmware version number is displayed for several seconds on the plotter's LCD when the power is first turned on. [code = 1009]
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OK
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I have tried unistalling and re-installing the software it but that didn't work. Then magically it worked.... once.. and now it is not working again. Any ideas on why I keep getting this error message? It always worked great with my plotter before the crash.
I did contact Graphtec support but the e-mail I got was:
"Usually that means the driver did not install successfully. My best advice would be to reinstall the driver however flexi should have the driver and you shouldn’t actually need to install it nor do you need to controller to operate the plotter."
I do have Flexi 10, but I like the graphtec controller much better as it has many more functions for the plotter itself, such as all of my preset media types with the correct pressure etc. I can't seem to find anything like that with the flexi software.
Any help troubleshooting this would be great.
Thank you in advance.
Rachel
---------------------------
Graphtec Cutting Plotter Controller
---------------------------
The specified plotter model is not supported. The Graphtec Cutting Plotter Controller can only be launched for supported plotter models.
Or, if the connected plotter is Craft ROBO-Pro, the Controller can only be launched if the firmware version is Ver. 7.00 or later.
The firmware version number is displayed for several seconds on the plotter's LCD when the power is first turned on. [code = 1009]
---------------------------
OK
---------------------------
I have tried unistalling and re-installing the software it but that didn't work. Then magically it worked.... once.. and now it is not working again. Any ideas on why I keep getting this error message? It always worked great with my plotter before the crash.
I did contact Graphtec support but the e-mail I got was:
"Usually that means the driver did not install successfully. My best advice would be to reinstall the driver however flexi should have the driver and you shouldn’t actually need to install it nor do you need to controller to operate the plotter."
I do have Flexi 10, but I like the graphtec controller much better as it has many more functions for the plotter itself, such as all of my preset media types with the correct pressure etc. I can't seem to find anything like that with the flexi software.
Any help troubleshooting this would be great.
Thank you in advance.
Rachel