How would you handle this? Vendor messes up material...

[Kottwitz-Graphics]

How would you guys handle this? I am going to avoid posting the vendors name, but the situation is the same.

I ordered a sheet of material from a vendor, and had their routing department cut a not square shape for me. (it was quicker than me getting the sheet in, and cutting it on my own router.)

I get the sheet in today, and I go to open the box, and there is not one shape, but two cut out, but there is only one piece. I e-mail them asking about the missing piece, and they replied " I was told that first one got damaged, so we routed another. Do I need to credit you some sq footage of the sheet that got damaged?"

I figured the drop up. The sheet is $160, and the shape was 24" x 21.333", which equates to $47.41 worth of lost material.

What irks me the most is they could have dropped me an e-mail just to let me know "hey we had an issue, just wanted to let you know" instead of just letting me discover on my own.

So, would you take the credit, or just dismiss it?

 

[TXFB.INS]

Take the credit, why are you going to pay for their screw up

 

[Gino]

Just tell them to credit you the fair cost and be done with it. Nothing much ya can do now..... after the fact.


Had a vendor do this to us on a supplied piece of mahogany a few years back. When they were finished, they cut it the wrong size. It was a few inches too short and would not fit in to the existing post structure. Somehow, their software did some kinda calculation and downsized everything by a few percentages. Now we had a piece of material the wrong size, but was too expensive for the vendor to replace. Not to mention, the wood background was to be natural with a little stain at a few spots. No way we could hide it. We ended up extending the posts in to make up for the shortage, doubled up on some battens and made it work. The vendor was happy to pay us to do all that, then for a new piece of mahogany.

The customer was told of it, but said we did a great job in covering up the mistake. Got our picture taken with the mayor and other dignitaries who were instrumental in this city project. The sign is still there and unless you're told of the story, ya can't tell a thing. Talk about inopportune timing.........

 

[Clem]

it's surprising that they didn't tell you, but definitely grab the credit.

We've had similar situations here, they had 'explanations' as to why they didn't let us know, and we had to chase them for cost of the piece, so we just went somewhere else after that. Easy