HP 310 - Can't view Printer ID in Setup

[kcorcoran]

Trying to get my printer connected to PrintOS.

Printos.com asks for printer ID.
Go to Settings > Setup > Printer Data Sharing Agreement > Warranty Activation and Services

But after it 'thinks' for a minute I get this error....



Printer is on the network, I can see it in Flexi, all network and internet connectivity tests check out.
Not sure what the issue is. I was able to see the printer Id a couple of months ago when I first got the printer working. Probably should have wrote it down somewhere.

I'm trying to see if the printer was released form the organization that owned it previously so I can add it to mine.

Any ideas?

 

[balstestrat]

Make sure you are on the newest firmware.

 

[kcorcoran]

Firmware was up to date. Everything but my 'email server' passes connection test, to include the connectivity test to the Printer Data Sharing service oddly enough.

 

[kcorcoran]

Seems like a HP server error. someone else said they were getting this same message.