Hello. New here. I have an HP FB750 and I am getting this error: A-UV-32 UV User-end shutter error. User-end shutter failed to move.
Note: I got it few times and I would clear it and could go on and print. Now it happens immediately and I can't print.
I have unplugged, let sit, then restart.
I have removed, then recalibrated the UV Shutter home position. (It moves fine with the buttons when I calibrate)
I have checked the shutter and changed it out to a different one from an old user-end uv housing that came with the printer. I actually installed it as well, to see if it worked. Wasn't sure why the previous owner would keep a part that didn't work, but it wasn't labeled in any way. I could just tell it wasn't new. It gave a different error about no-bulb current with this one. So I removed it and used the shutter from it and put it onto the other one since I read online it can get stress cracks and cause an error. I didn't see any, but thought I would try it since I had it. This did not fix the error.
Unfortunately I can't seem to get the error to go away and not finding any details on whatever the sensor is that HP put on the printer. The shutter moves when I calibrate it, so it seems like the motor is functioning. Really don't want to spend $2600 for a new one if I don't have to. Also, seems odd this will be the 3rd one installed on this printer and it doesn't have very many hours of printing.
Thanks in advance for any help!
Note: I got it few times and I would clear it and could go on and print. Now it happens immediately and I can't print.
I have unplugged, let sit, then restart.
I have removed, then recalibrated the UV Shutter home position. (It moves fine with the buttons when I calibrate)
I have checked the shutter and changed it out to a different one from an old user-end uv housing that came with the printer. I actually installed it as well, to see if it worked. Wasn't sure why the previous owner would keep a part that didn't work, but it wasn't labeled in any way. I could just tell it wasn't new. It gave a different error about no-bulb current with this one. So I removed it and used the shutter from it and put it onto the other one since I read online it can get stress cracks and cause an error. I didn't see any, but thought I would try it since I had it. This did not fix the error.
Unfortunately I can't seem to get the error to go away and not finding any details on whatever the sensor is that HP put on the printer. The shutter moves when I calibrate it, so it seems like the motor is functioning. Really don't want to spend $2600 for a new one if I don't have to. Also, seems odd this will be the 3rd one installed on this printer and it doesn't have very many hours of printing.
Thanks in advance for any help!