... Actually, you did okay! I have the L25500, as mentioned. Paid an extra $1500.00 (I think it was) for a local HP Tech to install my machine and train me, be there for the first couple weeks or whatever. Well...
I'm glad things did come together for you in the end on all that. It's certainly frustrating to put out the investment these machines take (and I'm thinking yours was more than mine by a fair margin) only to have problems getting it all working.
The company I purchased from included set-up for the 300 series and up at no charge, but you had to wait a few weeks. I took on the installation of the 110 myself and now that I know how to do it, I guess I'd do it again. In HINDSIGHT it wasn't that hard. But in the moment... that was pretty stressful. I was afraid I was going to break something very expensive and (I'm showing my total lack of prior large format experience)... the thing was HUGE! I went to pick it up from FedEx because they didn't have a lift gate truck on the scheduled date. I showed up with my full-size pickup truck and the box was gigantic. It stuck out of the back of my truck by a few feet and was about five feet tall by maybe 3 feet wide. I was so freaked out that it was going to tip over on the way home, but of course it didn't given the one million straps I put around it.
Getting it out of the truck... OMG.
For anyone looking to do this - You can get a couple/three/four guys on the end of the box sticking out of the truck and lower that end down. It looks like it will come off the pallet, but it won't. The pallet actually has solid wood cleats that lock into the actual box and packaging. You could probably stand the pallet up almost on end and the box wouldn't slide off the top. We didn't know this so we first tried to slide the box off of the pallet. When that didn't work (we thought due to sheer weight) we put tons of wasted effort into keeping the box from sliding off the pallet while we lowered one end.
The next mistake we made was assuming that "site preparation guide" was an honest document. It says you need a huge wide door to get the printer through (like 38")... that's not true. That is allowing for a person on each side I suppose. But believing that we just assumed that we had to get the printer into the printer room before assembling the stand. No... we didn't. We could have assembled out in the shop and just rolled it through the door. THAT would have been much easier than manhandling the printer through the door with three guys.
After that the actual assembly wasn't too bad, but you do have to watch the videos and hit pause/rewind a ton. They erred on the side of too-short with the videos. They could have been more detailed, with more zooming in on actual parts and the way parts go together.
But after all of it, the printer worked great. I covered my desk with the test print vinyl. I do all my office work on the first print the printer ever did. I'm hoping it brings good luck.
I just need to start selling. Haven't really gotten far with that yet. I'm thinking I just need to cold-call business owners in the right markets. HVAC contractors sure seem to like wraps!