tlabi
New Member
Flexi subscription is extremely slow opening complex files compared to FlexiSign Cloud 12. I am currently making a video showing the difference. I have a 60MB file, I'm copying it locally to the desktop (which is not our normal workflow, but for testing it seemed simpler), then opening it. It includes complex vector artwork as well as a few linked images, but none of them are very big.
We have 4 subscriptions and 6 Cloud licenses (a small fortune in software I might add).
The first workstation is a custom-built PC with Windows 10 Pro, i5-9400F, 16GB RAM, Asus ROG STRIX Z370-F, gigabit ethernet, GTX 1060/3GB, M.2 SSD 1TB hard drive running Flexi Design subscription (Design 19 sp2p1 build number 3078).
The second workstation is an HP machine with Windows 10 Pro, i7-3770, 8GB RAM, gigabit ethernet, Radeon 7570, Hitashi SATA III 2.0GB hard drive running Flexi Expert Cloud version 11 (Expert Cloud version 11 sp6 build 2145 p1.2).
You would think the latest machine (workstation one) with the latest Flexi version would run faster or at least open files as fast, but it's the other way around. And we have seen this on all our workstations when comparing our cloud licenses to the subscriptions. Whenever a file is opened, whether it is locally stored or on a network share, it takes a lot longer to open on the subscription license if images are included (embedded or linked makes no difference) or if the file is complex.
The test file took 26 minutes to open on the first workstation (yes, 26!). Whether the file is stored locally or on the network makes a very slight difference of less than 15 seconds.
The same test file took 5 minutes to open on the second workstation.
In trying to figure out what was going on, I had the Task manager open at the performance tab. While opening the file in question, data is constantly being sent throughout the opening process on the first workstation. This is not the case in the Cloud version on the second workstation. Since processor and memory levels do not change when opening the file in question, I am guessing this is what is slowing down the whole thing. The fact that the file is also stored locally in this scenario also seems to point towards that conclusion.
This is not the first time I mention the issue, and I was told the last few times that I should copy the files locally and it would fix my issue. But as you can see, it is not the case. I proposed sending the file to SAI for them to try it with each version to make their own benchmarks.
See the video below and notice the data being sent on the network on the first workstation (I had nothing else network-related going on and in the 2nd part I was streaming another desktop through TeamViewer).
80Mbits/s = 10 MB/s
10MB/s * 60 s/min * 25 min = 15 000 MB or 14.65 GB
No wonder it's slow, what is going on???
We have 4 subscriptions and 6 Cloud licenses (a small fortune in software I might add).
The first workstation is a custom-built PC with Windows 10 Pro, i5-9400F, 16GB RAM, Asus ROG STRIX Z370-F, gigabit ethernet, GTX 1060/3GB, M.2 SSD 1TB hard drive running Flexi Design subscription (Design 19 sp2p1 build number 3078).
The second workstation is an HP machine with Windows 10 Pro, i7-3770, 8GB RAM, gigabit ethernet, Radeon 7570, Hitashi SATA III 2.0GB hard drive running Flexi Expert Cloud version 11 (Expert Cloud version 11 sp6 build 2145 p1.2).
You would think the latest machine (workstation one) with the latest Flexi version would run faster or at least open files as fast, but it's the other way around. And we have seen this on all our workstations when comparing our cloud licenses to the subscriptions. Whenever a file is opened, whether it is locally stored or on a network share, it takes a lot longer to open on the subscription license if images are included (embedded or linked makes no difference) or if the file is complex.
The test file took 26 minutes to open on the first workstation (yes, 26!). Whether the file is stored locally or on the network makes a very slight difference of less than 15 seconds.
The same test file took 5 minutes to open on the second workstation.
In trying to figure out what was going on, I had the Task manager open at the performance tab. While opening the file in question, data is constantly being sent throughout the opening process on the first workstation. This is not the case in the Cloud version on the second workstation. Since processor and memory levels do not change when opening the file in question, I am guessing this is what is slowing down the whole thing. The fact that the file is also stored locally in this scenario also seems to point towards that conclusion.
This is not the first time I mention the issue, and I was told the last few times that I should copy the files locally and it would fix my issue. But as you can see, it is not the case. I proposed sending the file to SAI for them to try it with each version to make their own benchmarks.
See the video below and notice the data being sent on the network on the first workstation (I had nothing else network-related going on and in the 2nd part I was streaming another desktop through TeamViewer).
80Mbits/s = 10 MB/s
10MB/s * 60 s/min * 25 min = 15 000 MB or 14.65 GB
No wonder it's slow, what is going on???