Mimaki UJV100-160

[BIG EASY DOES IT]

Been awhile but we are in need of some help to all the gurus out there.

About a 2 month old Mimaki UJV100-160. Very limited printing so far.
We ran some stuff this morning. Went to load a new roll. We select the roll option. When it goes to read the media width it pulls the carriage out of home. Then all of the sudden the carriage detaches from the connection unit. The carriage slides back to the home position and the connection unit continues to move like it's still checking the media width. Then we get an error 50c that the printer can't detect the media width. We have calls in with Avery and Mimaki but we have only been told the issue is being escalated to higher up.

Any helps or tips would be appreciated. Pretty solid technically so I will try almost anything. 100% comfortable with Roland Mutoh and HP Latex but the Mimaki is a PITA.

 

[Philw]

Been awhile but we are in need of some help to all the gurus out there.

About a 2 month old Mimaki UJV100-160. Very limited printing so far.
We ran some stuff this morning. Went to load a new roll. We select the roll option. When it goes to read the media width it pulls the carriage out of home. Then all of the sudden the carriage detaches from the connection unit. The carriage slides back to the home position and the connection unit continues to move like it's still checking the media width. Then we get an error 50c that the printer can't detect the media width. We have calls in with Avery and Mimaki but we have only been told the issue is being escalated to higher up.

Any helps or tips would be appreciated. Pretty solid technically so I will try almost anything. 100% comfortable with Roland Mutoh and HP Latex but the Mimaki is a PITA.

My UCJV300 has done that but in a slightly more dramatic way. The print carriage would detach part way across and on the return (towards docking station) the shuttle would smack into the print carriage at high speed and just about smash the print carriage through the side of the printer. Turns out there's a magnetic coupling that joins the print carriage and the shuttle. The chrome arm on the print carriage side had become bent so a flush contact between the arm and the magnet couldn't be achieved and over time this got worse until there was minimal contact surface, insufficient to keep the two moving parts connected. Local tech fixed it in about 5 minutes, just visually straightened the arm.

Completely agree with you regards Roland and Mimaki.

 

[BIG EASY DOES IT]

My UCJV300 has done that but in a slightly more dramatic way. The print carriage would detach part way across and on the return (towards docking station) the shuttle would smack into the print carriage at high speed and just about smash the print carriage through the side of the printer. Turns out there's a magnetic coupling that joins the print carriage and the shuttle. The chrome arm on the print carriage side had become bent so a flush contact between the arm and the magnet couldn't be achieved and over time this got worse until there was minimal contact surface, insufficient to keep the two moving parts connected. Local tech fixed it in about 5 minutes, just visually straightened the arm.

Completely agree with you regards Roland and Mimaki.

I was kind of thinking something along these lines. Maybe we missed a point where it hit or something. I'll have to see how that plate looks.