Mutoh 1614, Yellow Prints Dark Orange

[QuickSignsSA]

I did a search and only found an article on the roland versacam. Was wondering if this is true as well for the Mutoh, as far as the sponges. Looked at the sponge, and replaced it, but it is still doing the same thing, I print a PURE yellow box in flexi, and comes out orange. What shall I do now!

Thanks guys... Great way to start the year!

 

[osmasterflex]

How did you make your "pure yellow"

Try opening a file and set it to CMYK, make everything 0%, except for the Y, make that 100%. Then try printing it.

 

[QuickSignsSA]

You say do all of that, but in Flexi Sign?

 

[QuickSignsSA]

Oh boy, now it looks like it's printing magenta out of yellow... Ugh.

 

[osmasterflex]

I dont use flexi so im not sure how to do it there. If you use photoshop set it up on there, make a 300dpi resolution file, CMYK, and do it there, save it as a higih resolution JPEG.

 

[QuickSignsSA]

HOLY SH!T... This is a magenta cartridge that is labeled YELLOW. I called mutoh, and that was the problem. Man, Mutoh has dropped the ball...

 

[osmasterflex]

Wow!!!!

 

[QuickSignsSA]

They are just swappping it out... I wasted a TON of ink trying to figure this out... They will call me back, surely to tell me they cant give me any ink to offset my cost of all that lost ink... Well see what Tommy says at Fellers. He's always been good to me, lets see if he comes through this time around

 

[907customs]

that will do it every time dang, that's sucks...

 

[Bradster941]

HOLY SH!T... This is a magenta cartridge that is labeled YELLOW. I called mutoh, and that was the problem. Man, Mutoh has dropped the ball...

Ouch

Please let us know what they suggest to clean up the one line !

If they call for a cart clean and refill, they better put some money on the table for the waisted inks, cleaner, and your time...

 

[QuickSignsSA]

mutoh said to just let the other ink push it out.... Weird huh..

 

[Color Dude]

If they are not providing you cleaning carts, then doing a ink fill or manually pulling it through would be the best way.

If you have cleaning carts then judt flush the system and refill. Thats a sure way to get it all clean.

 

[QuickSignsSA]

But dont you have to flush the whole system, or can you just do one line? I have 4 carts.

 

[heyskull]

I don't know about you guys but I would be wanting a mutoh tech to sort this out.
Seems to me even after flushing it will take forever to completley get the ink out the pipework.

I would ask for at least 2 full sets of cleaning cartridges and 4 full sets of inks!

They need there ass kicked for this. The down time for you must be a lot!!!

I would kick and scream!!!!!
I suggest you do the same.

SC

 

[Color Dude]

You could just remove the contaminated ink lines from the dampers and manually pull the ink through until you get the correct color and then hook the lines back up and perform a powerful cleaning, that will flush the dampers, and you should be good to go.

 

[Jackpine]

What Color Dude said. It is not a bad idea to do a head wash once in a while. I do mine when I go away for a few days. It cleans the system from build up.....as per what a tech said. Good luck on getting ink and cleaning cartridges form Mutoh. They should fix their mistake.

 

[QuickSignsSA]

Ok, i just spoke to Randy over the phone. I will be forwarding him my printer SN and info so Mutoh America can get this problem rectified.

 

[Biker Scout]

Here's an obvious advantage for using 3rd party liter inks that you fill yourself. You can see the ink color you are adding. No surprise cartridges!

But sounds like your printer is under warranty, and they are going to take care of it.

I'm using Mutoh cartridges and I often wonder if they ever get mislabeled. Maybe from now on I'll check the poked hole after I initially insert a new cartridge.

 

[QuickSignsSA]

You don not need to check the poked hole. On the bottom of each cartridge, they are labeled with an CKM or Y. That way you can tell if they are Cyan, Black, Magenta or Yellow without actually inserting and puncturing it. This I will do before I leave Fellers every time.

Fellers will sell me the next cartridge for 100 dollars, but than again, this is not Fellers Fault. This is a fault where they were made/produced.

What was funny is that the tech on the phone seemed to know the problem after the third question. He asked me to match the color it was labeled with the letter on the bottom of the cart which is right where the hole is.

Regardless, I believe Randy will help me get through this milestone in my business.

 

[QuickSignsSA]

********************UPDATE****************************

I just finished a phone call with Randy from Mutoh America.

Randy is rushing me 4 ink cartridges so I will receive them tomorrow morning!!! How cool is that!

They definitely owned up to the mistake... He said Epson does make the ink, but yet they do the labeling of the ink cartridges. He also told me he will walk me through a re-charge for all the inks, which is wonderful.

Thanks again Randy for your help in resolving this issue.

RANDY YOU ROCK!