Usually when only 1 channel fails on that model, it's a bad damper or a broken manifold. When you changed the dampers did you also change the o-rings? If not, I would start there. Also, inspect the nipple where the damper connects to the head and make sure it's not cracked or damaged in any way. The manifold is replaceable and a lot less expensive! A good way to troubleshoot is to simply swap the black damper's positions, run a cleaning cycle and then another test print. If the channel that wasn't printing before still isn't printing, most likely your head is fried. If the problem moves however, it could be an air leak or plumbing issue above the head that is causing the issue. It could also just be clogged in which case a good head soak and strong cleaning should help if not a full on manual flush with a syringe.
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