Opinion Not A Real Problem, Just Wondering........................

[Johnny Best]

Yes, we want a full report on Monday the 17th to see if it was a "happy ending". I hope you keep this appointment!

 

[jfiscus]

Why no courtesy call to verify the appointment? With three installers on the road for a 3 hour trip, calling the customer beforehand would have saved you a lot of headache.

Dealing with corporate contacts, not the manager of the warehouse. This is a GOOD customer, so we unhappily ate the expense. The job got done in the evening instead and the installers got to come back on the correct day.