10sacer
New Member
So... am wondering if I am wrong or if my vendor is wrong.
Won't name vendor as others here do use them, too.
So I sent a job to my wholesale dye sub fabric vendor for (6) 1x3 pop up frame graphics. I bought the frames from Orbus and am just having them print the fitted graphics that wrap the frames. I send the customers art to vnedor with the graphic template on a separate but viewable, non-printing layer in Illustrator.
Job goes through production and gets mailed direct to my customer to save time and expense of shipping twice. We do this all the time.
Customer gets frames sent from me and fabric panels sent from vendor.
Customer goes to fit fabric to frames and fabric is 2" short on each end and doesn't make contact with velcro on frames at all.
Custiomer calls me with the WTF phone call. I contact vendor and relay story and they research and come back to me saying the files were output per my specifications from the last time we produced 1x3 panels. They used different frames previously which were - lets all say it together - 2" shorter on each end and assumed that these fabric panels were to fit those frames and altered my supplied to fit previous frames. My only other communication when sending art was to print using same fabric as previous orders, but to follow template built into artwork. I never specifically said what the print dimensions were to be.
So who is at fault here? This is a $2500 project and it looks like I ma the only one who will lose here. Customer already said they aren't paying for panels and had to cut them and apply with bungees and grommets to make them work. My credit card has already been charged to pay for fabric panels.
Vendor is adamant they did what I asked them to do - which they didn't.
Thanks
Won't name vendor as others here do use them, too.
So I sent a job to my wholesale dye sub fabric vendor for (6) 1x3 pop up frame graphics. I bought the frames from Orbus and am just having them print the fitted graphics that wrap the frames. I send the customers art to vnedor with the graphic template on a separate but viewable, non-printing layer in Illustrator.
Job goes through production and gets mailed direct to my customer to save time and expense of shipping twice. We do this all the time.
Customer gets frames sent from me and fabric panels sent from vendor.
Customer goes to fit fabric to frames and fabric is 2" short on each end and doesn't make contact with velcro on frames at all.
Custiomer calls me with the WTF phone call. I contact vendor and relay story and they research and come back to me saying the files were output per my specifications from the last time we produced 1x3 panels. They used different frames previously which were - lets all say it together - 2" shorter on each end and assumed that these fabric panels were to fit those frames and altered my supplied to fit previous frames. My only other communication when sending art was to print using same fabric as previous orders, but to follow template built into artwork. I never specifically said what the print dimensions were to be.
So who is at fault here? This is a $2500 project and it looks like I ma the only one who will lose here. Customer already said they aren't paying for panels and had to cut them and apply with bungees and grommets to make them work. My credit card has already been charged to pay for fabric panels.
Vendor is adamant they did what I asked them to do - which they didn't.
Thanks
