Roland SG weird prints

[DAHVID]

Trying to run print-cut adjustment and I have the attached result. It only does this when I print-cut adjust. I can print detailed images just fine. It's like double vision or ghosing. Anyone run up against this? I factory reset to default, but still happens.

 

[Roland Certified Tech]

Hard to see in photos. Try low head height.

 

[Jim Hancock]

What do your job prints look like? Print a file that has some fine detail and, ideally, something with small text. If you see this same "double" image, you need to run the bi-directional alignment. If you can get into service mode, start there and then do the user bidirectional alignment.

 

[DAHVID]

Hard to see in photos. Try low head height.

It is on low head height. It only happens when running print/cut adj.

 

[DAHVID]

What do your job prints look like? Print a file that has some fine detail and, ideally, something with small text. If you see this same "double" image, you need to run the bi-directional alignment. If you can get into service mode, start there and then do the user bidirectional alignment.

Regular prints are perfect. How do you enter service mode again? Thanks.

 

[Jim Hancock]

If you are using TR2 inks, you can't get in Service mode, only an on-site Roland certified tech can. However, you should run the bi-directional detail alignment in the user menu. See attached...