They are with SAi and they will send you a list of requirements that must be met before you can take on jobs from them. The customer will soon be able to design and submit a job online. I believe even pay for it online too. It is then sent to the closest store to their mailing address or pick up area. You complete the job in the amount of time requested, which you only have so many hours to accept, and then ship or notify that it's ready for pick up.