tiff files come in as nothing or shut software down

[gabagoo]

I posted this here as I am not sure if it is software related or just bad files.

I can view the file if I double click on it from the desktop, but if I try and import it into Signlab, the program shuts down immediately. I have seen this before. i tried opening it in Flexi and I get an error message... This artwork was purchased from IIstock so I can't figure out what could be causing the problem.

any ideas?

 

[Bill Modzel]

Try placing in a new open blank file instead of opening it. That's Illustrator terminology so maybe it doesn't apply to Flexi.

 

[rfulford]

Not sure how SignLab handles things but the most likely culprits are extra channels, 16 bit color mode, LAB color or the oldie but goody, LZW compression. I have also had tiff files that would not work unless I opened them and copy pasted them into a new document.

 

[ddubia]

In Flexi, instead of "place" you would "import". Might try that.