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Trouble getting response from Firesprint

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signmania

Owner
Has anyone had problems getting a response from Firesprint? I'm trying to get a 200+ sign order through them, but they don't answer the phone, return messages or respond to emails. I'm guessing their busy, but my client is getting heated and I don't know what to tell them.
 
rjssigns

rjssigns

Active Member
Sign up for an account(it's free) then use their online ordering system. It's a slam dunk and I've never had an issue.
Once you have an account you will get access to the secret squirrel email should you have questions.
Response time on email is quite fast.
 
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signmania

Owner
I do have an account with them (although this is my first order). This is a custom order--150 6"x28" 2-sided white lettering, black background ACM with a hole in each corner, all different (and several doubles, 3x, 4x 5x & 15x quantities of other designs). I can't seem to get the people I need to talk to about submitting the files to call or email. It's been extremely frustrating.
 
2B

2B

Active Member
signmania said:
I do have an account with them (although this is my first order). This is a custom order--150 6"x28" 2-sided white lettering, black background ACM with a hole in each corner, all different (and several doubles, 3x, 4x 5x & 15x quantities of other designs). I can't seem to get the people I need to talk to about submitting the files to call or email. It's been extremely frustrating.
Click to expand...
they stopped offering ACM unless it is a custom order.
Have you already discussed the project and specs with them?

They have been in the process of moving, and have been having longer than normal production times.
 
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