Let's see if you guys could put a bit of input on this issue.
We've been having issues with our capping station not sealing properly against the head causing in turn no ink to flow through the heads during cleaning. This means that no auto cleaning is being done overnight or during the time we are not printing.
We've been back and forth with our distributor and came to conclusions that didn't resolve anything.
First we simply replaced the maintenance unit and everything began to work great. Two weeks later, clogged heads because no seal. So they suggested to press up on the capping during cleaning. Worked well until even pressing didn't help make a seal. So they told me that mutoh had issues with a weak spring under the capping station. Sent that and a new capping station.
Our local tech replaced only the capping because he forgot to bring the spring with him. That helped but we were still missing the spring. It worked well for a while. When it began to falter again the tech finally mailed the spring and upon replacement it didn't improve anything.
Right now we are expecting a head and a new maintenance unit to see if replacing that works.
However, I'm concerned with one thing. As a test to see what kind of cleaning was performed, I set the auto cleaning to 1 hr. The thing is, I never see it going through the motions of cleaning anything. Not a strong clean, not an economy clean or even a little charge.
Any suggestions or opinions.
PS: We are using a bulk ink system from the distributor and the display always reads CMYK not original Ink and is using an older 1.04 firmware. Everything always prints fine and when the seal is working it cleans fine..I just don't see it performing the auto cleaning.
We've been having issues with our capping station not sealing properly against the head causing in turn no ink to flow through the heads during cleaning. This means that no auto cleaning is being done overnight or during the time we are not printing.
We've been back and forth with our distributor and came to conclusions that didn't resolve anything.
First we simply replaced the maintenance unit and everything began to work great. Two weeks later, clogged heads because no seal. So they suggested to press up on the capping during cleaning. Worked well until even pressing didn't help make a seal. So they told me that mutoh had issues with a weak spring under the capping station. Sent that and a new capping station.
Our local tech replaced only the capping because he forgot to bring the spring with him. That helped but we were still missing the spring. It worked well for a while. When it began to falter again the tech finally mailed the spring and upon replacement it didn't improve anything.
Right now we are expecting a head and a new maintenance unit to see if replacing that works.
However, I'm concerned with one thing. As a test to see what kind of cleaning was performed, I set the auto cleaning to 1 hr. The thing is, I never see it going through the motions of cleaning anything. Not a strong clean, not an economy clean or even a little charge.
Any suggestions or opinions.
PS: We are using a bulk ink system from the distributor and the display always reads CMYK not original Ink and is using an older 1.04 firmware. Everything always prints fine and when the seal is working it cleans fine..I just don't see it performing the auto cleaning.