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I'm about 95% sure this guy is a scammer using pics in his listing that he gleaned from a listing on pressxchange and global garage. Good job not falling for it!
FWIW I'm also a huge fan of Substance. The material is great to work with, the folks at the company are super helpful, the pricing is competitive and it's made in the US. All wins in my book.
I don't know anything about acrorip. I just know that I've experienced similar things before with what I thought was an empty PNG file or a solid white, but when it printed I got unexpected results. You didn't mention if it happens to other files with a clear background, I would try that. Narrow...
are you 100% certain that's not something in the file? What is the file format and what was it created with? Like the background isn't completely empty and has a few light colored pixels here and there that the rip is interpreting as needing the white underbase? That's kind of what it looks like...
Crazy concept, but if you're trying to match a colored red film why not just print a black to clear gradient on that red was your substrate? I know it's not technically the "right" thing to do, but I've printed on various cast and calendared colored vinyls with plenty of success in the past...
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