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Sounds like you might need new cap tops as well, especially if their older then 6 months. After the head soak would be a good time to replace if you have spares in stock.

I'd try a 48 hour head soak, turn off the power and unplug. Make sure you clamp off the lines after the cap tops and then use the tool to lower the capping station, mover the print carriage over a bit and fill the cap tops with cleaning liquid, move the print carriage back into place and raise...

Personally I'd keep it. They are work horses and easy to service yourself. Although parts are hard to get, 3rd party are easy enough, especially from sign-in-global. Newer machines I'd stir clear of 3rd party, but OEM are pretty impossible to get now for these and most of them work just as well...

Yes, you can do it yourself. Not really hard to do, if you're mechanically inclined. Just follow the steps in the service manual. *Edit: The only thing you can't do is enter the service mode, but you don't have to for a damper replacement. Just make sure to not leak ink, that will cause damage...

Welcome.

Could be a blockage. Have you made certain that there is ink the that damper?

Doesn't sound like cap top. Sounds more like ink isn't getting to the head either due to a blockage in the head or dampers or an air leak in the lines.

I would lean towards a head strike at some point. Can you do a nozzle test print, as well as take a look at the head from below and see if you can see any physical damage.

It could, but not guaranteed. It would be the cheaper option though, might be worth trying.

Understood. I haven't used a Mimaki, so wasn't sure if it had that other nozzle test in the service menu like it does on my Roland's. How old is that head and do you know how many hits it has on it. Maybe it is end of life, but from that nozzle test, it looks pretty good, so it's hard to believe...

Just to narrow things down a bit, have you tried printing blocks of each color (CMYK) and having it set to just print pure for each and seeing if one color has it opposed to all. I don't know if you can on Mimaki like you can on Roland, but can you print a service mode test print with the more...

Understood. However, that would certainly be a way to confirm for certain. Probably can't get them on your side of the Pond, but the only 3rd party inks I've been able to use without any issues are the Procolour inks.

Have you tried flushing the system and running OEM inks to see if it resolves the problem?

If there isn't anything sticking out in the printer (or fallen into any holes on spots inside) and you can move the carriage from side to side without catching anything, I'd say whatever it was got moved and if no one is taking responsibility, might be best to move on and get it fixed. That...

If you go with this way, print reversed, unless this isn't a transparent media, then you'll have to go from the outside.

Might be worth contacting your local dealer and see if they have any recommendations?

If there is ink through the lines and into the head and you can pull manually, could also be a blown fuse, can you get ink when you go a Nozzle test?

Thanks, I don't have that particular model, but I'm guessing it has multiple heads and that the trouble seems to be only your yellow / black head. As you've already changed the things I would suggest first (cap top, damper and head), the next things I might check would be: 1. Make sure the the...

Which printer model are you having this issue with?

It is possible to run both Versaworks 5 and Versaworks 6 on the same computer. We do that here as we have 2 older models that don't run on 6 and 2 newer printers that do. We do all the printing and cutting on the same printers, so I couldn't help you there, but I can't see why you couldn't print...