We've had the 33 for about 3 years now. Never had any issues at all.
Yesterday, there was a media jam (Oracle 651 vinyl). Since then, the test draw shows that the Magenta (on the left side) is missing most of the nozzles. The top and bottom 1/3's are missing. Only a little bit in the middle shots. I've done the hard clean, wiped the head with a lint free swab and cleaning solution. I've run several nozzle washs (including the max 99 minutes) and i've also tried teh ink fill up.
The test draw never changes. What do you all recommend? Is it a bad head and needs to be replaced? Other methods of cleaning that i have missed?
Thanks
Yesterday, there was a media jam (Oracle 651 vinyl). Since then, the test draw shows that the Magenta (on the left side) is missing most of the nozzles. The top and bottom 1/3's are missing. Only a little bit in the middle shots. I've done the hard clean, wiped the head with a lint free swab and cleaning solution. I've run several nozzle washs (including the max 99 minutes) and i've also tried teh ink fill up.
The test draw never changes. What do you all recommend? Is it a bad head and needs to be replaced? Other methods of cleaning that i have missed?
Thanks