production manager wont open with windows 7 64 bit

[biedy67]

i just put everything on my new computer and the printer is comunicating with the printer but on the rip in print page it has the wrong port and when i try to open the production manager it just flashes but never opens

 

[CS-SignSupply-TT]

Are you using FLEXI, what version?

 

[biedy67]

yes flexi 10

we are using flexi10

 

[CS-SignSupply]

Specifically, what level of Flexi 10 are you using? FlexiDESIGNER, SIGN, EXPERT, PRO, Mutoh Edition, STARTER?

 

[CS-SignSupply]

You might try to make a change in your Flexi Preferences... Go to EDIT>PREFERENCES

Then click on the TOOLS tab and scroll on the left to RIP and PRINT. Within this preferences box, uncheck the option to "Connect to Local Production Manager using TCP/IP"

Then click OK and close the program. Restart Flexi and try again.

 

[CS-SignSupply]

Issue resolved with Brian over the phone. Brian called this morning and after getting more details on his computer, he had 4 instances of Flexi installed on the one computer.

After removing all 4, removing the USB dongle, rebooting, reinstalling fresh, installing USB dongle.... he can now print to his ValueJet 1204.

 

[biedy67]

ciber supply was a great help and got us going

Bobby at Ciber Supply help us get up and going he knows his stuff