Recent content by Cassidy

I ran as admin and now it works. Thanks! I don't understand why it worked but as long as its working I'm a happy camper.

Oh I thought I had to set it in VW itself. The spot color is definitely CutContour. Correct spelling and capitalization. That was one of the first things I checked. Also, I tried doing a test cut from VW. It said it was sent successfully but made no cut. It will cut just fine though if I do the...

Where do I findout what name VW is looking for? I got the cut contour swatch directly from the VW illustrator swatch folder but how do I make sure VW recognizes it?

Hi all, This week my computer was wiped and I had to reinstall all the programs I use. We couldn't find our versaworks disk so I had to order a new one from Roland. I have it installed and connected to the printer (VP-540) but now it won't recognize cut lines on files that the older version of...

I changed the caps and it did not correct the problem. We got a new print head and I replaced it but now it wont print the black at all. Help please!

I now have the new caps but I can't find instructions on how to install them for this particular machine online. Can anyone help guide me?

Okay so I just opened up the machine for my first time and cleaned the cap tops and print heads. I ran a cleaning cycle and did a test print a few times. The top one is the original I posted, the next three were done after the cleaning in the order they are shown. The cyan keep leaving a smear...

It's been an issue since I started here about a month ago. I'm not sure how long it was going on before that. When I was being trained by the guy who I replaced, I saw the print heads hit one of the metal feet that holds down the vinyl. He said the feet get bent sometimes and to just bend it...

the black definitely has the most issues. I'm not sure why the cyan smeared and the lines on the yellow aren't consistently spaced apart. It's hard to see the yellow but there are some lines that aren't aligned in their columns and rows properly. Excuse my lack of understanding but I'm not...

I recently started working a small sign shop. When printing anything black there is a shadow of magenta above it and a shadow of cyan below. I figured it was an alignment issue but after printing the alignment test sheet it appears that a chunk of print heads aren't working. (see image) I'm...

Unsure why this is happening