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Agreed... Still, as much as they promote Self Cleaning & raising the Media Rollers when not in use looks like we could do both at the same time... Just a simple Firmware adjustment is all we need here folks.
No, in order for the machine to execute a Cleaning Cycle it must have media in it and the Media Rollers must be down... Don't make any sense to me but is a fact...
Do This:
You must first enter the Hidden menu:
1. Hold down the UP, DOWN & RIGHT arrow buttons at the same time, and Power The Machine On.
2. Press the RIGHT arrow button until you see ** Check 1 Adj Platen ** and press ENTER.
3. Using the RIGHT arrow button scroll down to **...
Configuring that setting is part of the initial set-up procedure. I am suprised a Tech didn't direct you to do this at the time of installation or question you about this setting at the time you were complaining... Makes me scratch my head...
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