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There seems to be a bad connection between the customers brain and yours. I think you'll find it close to his. Very close!
Good luck!
Soaking the heads off the machjne can be risky. If you get any cleaning fluid in the circuitry, the heads are done. Best to do the coffee filter thing and keep the heads sealed up.
If 20 minutes don't do it, try another 20-30 minutes. It may pay to replace the dampers to from the get go.
I made a post about cleaning heads that sat for 2 years. I don't have time to go into it right now so you could look through the archives for that. I can talk to you about it if you will give me a call. 580-585-2440
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