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Yes he should have checked the delivery but I bet the box looks identical in either size and it was an easy mistake to overlook.
It's a box of grommets ffs, not 30 rolls of wrap vinyl.
What price do you put on customer service?
I tell them the price I pay and if they can beat it by enough I'll switch.
There's the service to consider too. If they are cheap but constantly let me down I have to jump ship.
It's not like Vinylman changed his mind.
They sent him the wrong part.
Very bad form.
Hmm maybe I can institute a policy where any mistake I make is the customer's fault if it goes unnoticed for 6 months.
People shop around and check prices online.
The fact they are contacting you means they are prepared to pay a bit more for your knowledge, skill and turnaround.
It's up to you to convert their call into money.
I tried finding it to view images emailed to me but turns out it's not a program.
In the end I set Firefox as the program used to view files & am happy how it works.
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