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So, after weeks of being lead to believe that a new machine was being procured, today I get word that there is a big IF in there. It's not in my personality to be a raging lunatic, but I think I might be getting close to a breaking point. So, what I have is a machine that used to print...

You and me both! I got word the other day that although a replacement is "in the works" the GBU is requesting that they send out a tech again to double check to ensure there is no air in the lines and to perform a purge on the OP and Black- They also want us to try to take a video of the defect...

I don't think so. It's every single file, even files which I have printed previously without issue. BUT, it's also the internal test prints which are producing the same thing.

THIS! We have struggled since buying our HP a few years ago. Our vendor sold us on the latex and said it would do everything we wanted. Which was only to print stickers. Initially, we had a lot of issues with print heads and I thought the grain was a symptom of that. Nope. The vendor ghosted...

Yes. It has been communicated to me that a replacement is in the works. However, they are still having me run a variety of tests and making changes daily. I trust and like the engineer that I am working with. So, hopefully, this will all work out.

The dealer we bought it from pretty much washed their hands of us after we first had an issue with the machine ( which was right after we bought it). They have ZERO interest in returning phone calls or emails and have basically told us that this is an HP issue and to take it up with them. I...

Yes, we have had THREE ink delivery systems installed in the last 2.5 years. One of the first things the engineer did was to check all the calibrations. He went over the machine in depth and was unable to figure out the exact cause of the issue. The first 2-3 days he was here all he did was...

I'm at a complete loss. It's now been over two weeks since the engineer was on-site, and about two months into this issue. Prints were mailed to Barcelona and now crickets. The last I spoke with the engineer he was musing about replacing the entire power system in the machine. If you add up the...

Two techs and an engineer couldn't figure this out. They are pretty much out of parts to replace. Its been another week with no movement. I am becoming increasingly agitated. The machine is under a service contract so unless I stop paying it, there's nothing to "run-out" so it's more of when...

We live in an area where we have a decent amount of humidity. The techs and the engineers pretty much ruled out humidity/static issue.

So a little update. I spent the week with a level 3 tech from hp. He pretty much ruled out everything which has been discussed thus far. A new power supply was installed, along with heaters, boards, ink delivery etc. Profiles have been tweaked and retweaked. We were able to make the issue less...

Have you cleaned out the vacuume? Are the holes/fans clogged up?

Its 220. We run a variety of machines on site and haven't had problems with our electric. But, we will certainly investigate this avenue.

As I understand it, the techs on the ground cannot do anything without authorization from the engineers they talk to in the phone. The techs are parts swappers. The engineers come up with an "action plan" and the on the ground guys have to follow it, even if they know the plan won't make a...

One of the phone support guys had suggested this. However, our environment isn't conducive to static. The tech working on the machine doesn't think it's static.

Interesting. I will certainly bring this up and see if we can prove/disprove this theory. I've never been zapped by the machine. We've had two different techs work on it over the past three weeks and they haven't been zapped either. I can't say that I've ever seen the display flash or noticed...

Yes, we have tried multiple profiles and pass settings with consistent results. We have run multiple passes on different types of media- same results. We have had to call for service many times. Black ink exploded out of the left-hand side of the machine and all over wall and floor due to the...

We have debunked it being a substrate issue as the results are consistent across a variety of substrates. Including the media shipped to us by HP for testing purposes. I only use the term overspray because it is what both of the HP techs have been calling it who have been on site. My Tech did...

We purchased our HP Latex 310 in November of 2015. Almost immediately we had issues with image quality (which we posted about on here). With help of HP Tier 3 support, we were able to get the machine printing well enough. At that time the engineer we were working with created a profile for us...

We've been running an original Edge for a while now, with limited issues. We recently picked up an FX and it came with a foil caddy installed. It prints fine. Since I have ZERO experience with this particular machine I am not sure if there is a trick to removing the caddy or if the machine is...