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Good Day We have spent three days onsite attempting to fix this issue, with no luck, we escalated to HP Australia and they contacted GBU in Barcelona and provided us with a firmware patch, excellent service from their team. If you are having issues, first remove any chance it is consumables...

Can you supply a pic we are a 3M supplier and a HP reseller, we have no issues with either product.

It is interesting reading all those posts. In general people purchase a printer on the basis of quality, speed and reliability. Then you have specifics, color, job requirements like car wraps, etc. The current quality, speed and gamut of most printers are exceptionally good. When your...

Good Day Sir Quite simply, to make these two devices have the same colour output and color consistency, you will require an external spectrometer. 1. The L360 has an internal LED spectro 2. The L335 has no spectro and relies on the line sensor (densitometer) 3. Use an external spectrometer i1...

Good Day The images show panel to panel mismatch - Correct? If this is the case a few things might not be correct. 1. Make sure in your RIP you can rotate every other tile. 2. Make sure you complete a colour calibration frequently, even before the front panel displays recommended. 3. On...

Hi You are running an L360, correct? From what you have stated in your post, you are having continuous curing issues in the print. I would hazard a guess you may have blocked curing air holes in the curing module, in that specific area. Has your printer ever had an SMK#3 service, how old is...

I am not based in the US, but have extensive experience on these products Please explain your issue(s) and any error codes you may have. I will try to help

Ok This is quite straightforward and easy to resolve. Make sure you have the latest firmware loaded. 1. In onyx turn your gutters on and make them 6mm each side (confidence strips) 2. Make sure all your printheads are under 6l and they are firing correctly, if not change the head. 3. Go to...