I started to print a file last Friday and noticed that 12 yellow and 4 magenta jets were not firing. After several cleaning cycles and head soakings, the same jets were still not firing. I put a new cap top on the MS and it's pulling ink through the head as it should. So today I decided it was time for a closer look. When I took the dampers off I saw that both yellow and both magenta were FULL. What's up with that? Black and cyan dampers are all at half full and all jets firing. Seriously, does any one know what causes this fullness and how to avoid it? I replaced these about 2 years ago. I assume that the yellow dampers are not full of pure yellow ink and the magenta dampers are not full of pure magenta ink because of the head soakings I tried--half a dozen 15 minute soakings and one 5 hour soaking. But, I could be wrong about that. Any input is appreciated.