Have been using a 3rd part ink for about 5 months now with zero problems.... untill 2 days ago.
Ink was low so we went to replace it with a new cart, when we put it in it gives an error of not original ink. so we put the cart we had in the printer just prior that had been working and it gave us the same error. Had an original mutoh ink cart from waaay back when with about 15% left in it. That cart worked and got us through our print.
called distributor and had them send out another cart, arrived today and it will not read either. so, original mutoh ink went back in and it reads fine.
any help please?
Ink was low so we went to replace it with a new cart, when we put it in it gives an error of not original ink. so we put the cart we had in the printer just prior that had been working and it gave us the same error. Had an original mutoh ink cart from waaay back when with about 15% left in it. That cart worked and got us through our print.
called distributor and had them send out another cart, arrived today and it will not read either. so, original mutoh ink went back in and it reads fine.
any help please?