1624x Media End

[Kelsey Adams]

Trying to print on 24” wide reflective material. When it goes to do the media initialization it comes back with media end. I tried setting the vinyl to the right and in the center and no difference. I put tape over the sensor in the back as well and that didn’t do anything. Anyone print on 24” material before and know how to set the printer up for it?

 

[Ssignature]

The media is lifting off the preheater behind the pinch rollers. Try feeding slack off the front of the roll to create a loop. Be sure to maintain it, or your problem will reoccur

 

[Kelsey Adams]

The media is lifting off the preheater behind the pinch rollers. Try feeding slack off the front of the roll to create a loop. Be sure to maintain it, or your problem will reoccur

Tried that as well, no change.

 

[Ssignature]

Then the rear/edge sensor calibration need to be done. Prior to that if possible, clean the rear sensor with a tech swab and a little 91% alcohol.

 

[Kelsey Adams]

Then the rear/edge sensor calibration need to be done. Prior to that if possible, clean the rear sensor with a tech swab and a little 91% alcohol.

Thank you so much!!! Did the recalibration and it worked!!