We had a new Mutoh Xpertjet 1641SR installed 3 months ago after running (and still operating) a Mutoh 1604 for 14 years .
Due to the complete lack of support from either Mutoh Europe, US or Japan and a supplying dealer with limited knowledge (probably caused by Mutoh) the machine is being swapped out for a new Roland.
This has been brought on by, although the machine is very very similar to the previous Valuejet machines their is so few profiles for this machine and media suppliers have confirmed they will not be supporting it.
It has become obvious that Mutoh worldwide are not directly supporting this machine and are leaving dealers to take the flack.
I can only commend my dealer at how this is been handled.