Regardless of how you come to it, your time is your time and you charge accordingly. You're always gonna have custom cut sizes, custom ordered supplies or colors of vinyl, unless you're printing. Your shop time should basically remain the same for doing basically the same thing...... just how much of it. This is the reason to have shop minimums. Your time talking to someone on the phone or in your shop, placing orders, checking things out here at s101 for confirmation and overhead are all billable hours. You people who wanna be everyone's friend...... don't do it. They either like you or they don't, but it's your prices that'll keep 'em coming back, not saving them 75¢. because you spent an extra 45 minutes finding that savings.