A lesson in sales / service

[Craig Sjoquist]

Ok job is sold and I show up just started my work ..
When another sign person shows up to do some service on a error they made and fixed.
Printing was the other Co. main business not signs, I was my usual friendly & handed them my card in hopes of letting them know I do window splash mainly and was NO threat to them.

Customer comes out and wants more printing work done by other Co. ( has everything in hand ) Other Co. gets upset and says they will not do the work give it to me to do because I'm now doing a sign ( window splash ) ????/

The other Co. lost the customer because customer got upset at the printing Co. for being so child like and since I don't do any print work at all and only design for self. I'm not even thinking about wanting it.

Besides I've never gone after other sign co. work when I know who does it or it's being done correctly enough well at least not intensional even if I see someone bidding on a job or worked for another sign co. on a job I stay away. that's only ethical.

I do go after window splash but there is only 3 people in town that do that here and no I do not go after there customers either .....intensionally

So the lesson is do not get upset if someone is doing something even if you also do, you lose a customer.

To bad they did a nice job to. customer was happy with them. till then.

 

[cdiesel]

Well said Craig. There's plenty of work out there. We do work for a couple of companies that do a ton of business. So much so that a couple of sign companies work together to take care of their needs. Plenty of work to go around.

 

[Sign_Boy]

I'm friends with a few other sign people local to me.
Would never go after their work.
In fact we help each other out quite often.
IMO that's a good thing.

 

[Patrick's Sign Compa]

I'm friends with a few other sign people local to me.
Would never go after their work.
In fact we help each other out quite often.
IMO that's a good thing.

Same here. Even if we have questions about jobs we call each other looking for advice or help.

 

[G-Artist]

I am on that page. Never steal work.

I have a symbiotic relationship with several other sign companies. We always throw work to each other and work co-operatively where we overlap. Our worst arguments is who owes who a beer when it comes to how much/many referrals we made amongst us all.

 

[signmeup]

I make carved signs for a local sign shop and he does my vinyl printing. Works for us. Better that than being enemies.

 

[modernmav]

I'm friends with a few other sign people local to me.
Would never go after their work.
In fact we help each other out quite often.
IMO that's a good thing.

Definitely agreed. We've worked together very frequently and will always help each other out when needed. Its really the best way to go about things IMO

 

["Deposit Please"]

Well, we're all helping each other out on here, thats awesome. I don't look at other sign guys as competitors, i hate that word. Just don't move next door to me & we'll be good.