See when I do that it's almost as if there is one set already and I don't know what it is. Just asks for the credentials but doesn't give me an option to set a user name/ password.Access the printer IP with web browser and select some security setting from the left.
It will force you to set it. For the sake of the service guy, I would set it to something simple... like admin.
Then it's already set probably by the installer. If it's not admin admin, contact who ever installed it.See when I do that it's almost as if there is one set already and I don't know what it is. Just asks for the credentials but doesn't give me an option to set a user name/ password.
What is the service menu password?If that is true then someone at your company has set it. It doesn't come preset from factory.
Can be reset in service menu.