synergy_jim
New Member
we switched back..... too much hassle cleaning to justify the cost savings....
As a Mutoh reseller that had a lot to gain, for both us (higher margins) and our customers (lower cost of ink!), we were very disappointed that the Eleven Ten inks did not work consistently enough for us to maintain the line. Too many issues with chip and firmware incompatibility was the root problem. Color gamut of the ink was fine but if the cartridge isn't read properly by the ValueJet, it didn't matter. We are sticking with the Mutoh OEM product for now.
Hey as a Mutoh re-seller, maybe you can inform about 2000 people on this site as to where in the hell you can get a Mutoh service rep that doesn't charge two arms, two legs, and a johnson for service?
If you say Cal-Graph I will personally hunt you down and explain why not to use them. Come on, make my day.
:Big Laugh
What would you consider a reasonable cost? It takes money to travel cross country and they are in it to earn a living.
I understand your frustration with the tech being so close. In most cases the tech must book a flight with little notice, usually 800-1000 dollars. Hotels cost on average 100 bucks a night, figure 2 nights. Rental Cars, figure nearly 300 dollars for the trip. Tech Pay, 250 dollars a day is an average rate. Meals, usually 35 dollars a day... Add it all up, roughly $2350.00
That is the usual scenario, your case is much different. I do not agree with the 185.00 per hour, I like a daily rate. Everybody takes a lunch break, I believe a lunch break is mandated by law and assume you eat lunch as well.
My only question thus far is with OEM eco sol would you need to do several cleanings at start up as well or not?/quote]
Depends on the condition of your dampers/caps. Some people say that they have to clean more with eleventen, but I have not seen this issue with my machine.