Are there any Mimaki dealers in the Chicago region?

[TheSnowman]

I've called Mimaki about 6X since last Friday, and I can't for the life of me get to talk to anyone that's allowed to help me, able to help me, whatever...

My JV33 has been down for two weeks now, Mimaki cut ties with all the main carriers of their product in my area, and I can't even get a phone call into anyone to schedule a tech no matter what I do. I'm frustrated, and now I'm talking with Grimco and Fellers about a Mutoh or a latex HP, and it seems as though all I can do is pony up for a new one, becuase I can't get service on one that's 3 years old.

Can ANYONE help me on this? I'm near Ft. Wayne, Indiana, but I'm assuming there's SOMEONE somewhere, but I can't find it on their website, through emails, forms, phone calls, anything. I won't buy another Mimaki again, solely based on this situation. Never been more frustrated.

 

[Solventinkjet]

Feel free to email us with the issues you are having with your machine and we can help troubleshoot. Make sure to include the model, size and inks used.

Mimaki seems to be going through a reorganization right now and it has affected the call back times in a very negative way. I am hoping they can resolve this soon as it makes my job much harder.

 

[TheSnowman]

I have ordered several parts from you guys and left a few voicemail messages and never got a call back. I got through once or twice and we tried some stuff but never got anywhere with it. I guess I can try to call again Monday and see if there are any more ideas.

 

[Solventinkjet]

Good to know! We have been having a busier than normal December and are short an employee for answering phones. I check my email even when I am on a service call so that is the best way to get through usually. Use Customerservice@solventinkjet.com and we will get back as quick as possible!