ArtisRip ver9 - No Support unless paying $500 per year

Has anyone have an Artis-Jet UV Printer and tried to get any support? Been told to answer a basic question like “Why is it printing White after Colour” to be told I have to pay them $500 a year to get any questions answered or help?? The previous UV Printer I bought supported all my Questions ( sometimes silly ones ) for 3 years without any problem while less than a week Artis-Jet are saying the below question is too difficult to answer and I need to pay them $500 per year for the answer?

Do any other Brands offer no free support for their printers??
Like the question is pretty basic, somewhere there will be a dropdown or checkbox reversing the option to Print Colour first or after the White, does anyone use ArtisRip ver9 that can save me $500?

 

Hello jimdtg, I'm printing on MDF so wanting to Print White first followed by Colour. I have used other Brands of UV Printers for the past 4 years so understand with past experience I can control when to Print White but being brand new with Artis-Jet I'm lost with how they can say its too technical question to answer, surely its an easy question to direct me to where to select White First? Thanks in Advance for your reply and help