Started using MDO for signs this summer. Went through a unit of 60 1/2-inch thick 4x8 sheets without incident. Also ordered six 3/4-inch MDO boards, from the same lumber company, for a pair of customers who wanted thicker signs. The two MDO 3/4-inch boards used for one of those customers apparently were defective. The customer emailed photos of the signs, and the top edges, despite proper caulking, had split after only five weeks (one terribly, the other starting to go). The lumber company contacted the manufacturer six days ago, and the lumber company manager sounds confident we'll be compensated and reimbursed the price of the signs (I sent them the customer invoice). He said he's never had a problem with MDO boards and was surprised by this.
This is the first time we've dealt with a seemingly defective substrate (we're only in our second year as a full-time sign business). How often does this happen, and how do lumber suppliers typically respond? Lastly, we have one 3/4-inch MDO left. Should we assume all of those 3/4-inch boards may be bad and ask for a credit and return it?
Thanks in advance for sharing your collective experience.
This is the first time we've dealt with a seemingly defective substrate (we're only in our second year as a full-time sign business). How often does this happen, and how do lumber suppliers typically respond? Lastly, we have one 3/4-inch MDO left. Should we assume all of those 3/4-inch boards may be bad and ask for a credit and return it?
Thanks in advance for sharing your collective experience.